A1.) Currently we deliver Pan India. Feel free to contact us at care@tribuz.in or call us at +91 8800806748 If you have any queries.
A2.) For all the furniture products we deliver within 10-12 days from the Order Confirmation Date (Order Payment Date). For the Leather Products, we deliver the Orders within 8-10 Days from the Order Confirmation Date (Order Payment Date).
A3.) Sad! We don’t want to see you go. Please contact us at +91 8800806748 and we will be happy to help with your concerns.
If you still wish to cancel your order, you could cancel from the order page. Please note the cancellation policy below before requesting cancellation, You can cancel your order within 3 Business days of placing the order, a full refund will be initiated. Post the 3 Business days window, a cancellation fee of 2.5% will be applied to the amount you paid while processing the refund.
To know more, open the “Cancellation, Refund & Return Policy” tab.
A4.) Yes, our prices are inclusive of all taxes, including GST.
Delivery? Installation? That’s totally free for our customers.
A5.) Your order status is updated to you via emails and SMSs at every step. We update you at every stage of your product’ processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 8800806748, Monday-Saturday (10:00 AM – 07:00 PM) or drop us an email at care@tribuz.in an email is sent to you after the order is shipped that contains the tracking number and the service provider. Easiest way to track your order once dispatched is to type the order no. in “Track Your Order” Tab at the bottom of the home page (Below the FedEx Logo). You can also type the tracking number in the tracking section on the website of the service provider (e.g. FedEx). The order status would provide detailed information on your package.
A6.) Oh! We are exhilarated to help you with your bulk purchase. Please write in at care@tribuz.in and our experts will get in touch with you soon.
A7.) First off, apologies if that happens.
If you notice that you are facing issues with your furniture, please feel free to write to us at care@tribuz.in or call us at +91 8800806748.
We will file a complaint on your behalf and have our After Sales team call you.
In case your product(s) has crossed our warranty period, we can’t promise that we will replace or repair it for you. However, do reach out to us and we’ll surely try to help as best as we can.
A8.) We currently do not have cash on delivery as the payment method. If we happen to include it in the future, we will update the payment options on our payment page.
A9.) We usually do deliver products much earlier than the date shown on the site. However, if you have a specific request, we encourage you to reach out to us via email.
A10.) Once Cancellation is raised it gets processed within 24 hours. For delivered items, pick up will be done in 3-5 days and then a refund gets raised.
The refund amount for the orders paid online or paid via credit/debit card will be refunded within 5-7 working days from the date of initiating the refund. Payments through the online account will be refunded to the same card, depending on the most suitable circumstances as determined by Tribuz.
For further queries, please write to us at care@tribuz.in
A11.) Customization is possible in both Furniture as well as Leather section. For more details feel free to reach us at +91 8800806748 or drop us an e-mail at care@tribuz.in. And our experts will get in touch with you soon.
A12.) We kindly ask you to call our Customer Service centre on +91 8800806748, Monday-Saturday (10:00 AM – 07:00 PM) or drop us an email at care@tribuz.in. We will try our best to help you with the change of address.
- During the payment process using net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Tribuz website with your order details which you can keep a copy of.
- Never press the browser back button when the transaction is still currently being done.
A14.) Your personal information is absolutely safe with us. We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.
To learn more, you may access the Tribuz Privacy Policy here
A15.) Yes, of course! You just need to let us know in advance so we can store it safely for you. The earlier we know, the better it is 🙂
